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A Private Oceanfront Community for the Vacation to Remember.

Guest Information

General Information

Homes managed by Figure Eight Realty are privately owned and therefore reflect the needs and tastes of their Owners. If you have any particular requirements or personal needs, we advise personal inspection prior to making your reservation. Most vacation rentals are available to preview during unoccupied times. We will not be able to make other arrangements for your accommodations upon arrival. We regret that all Yacht Club Facilities, including marina boat slips and yacht club pool area, are available to Members Only. The tennis courts and boat ramp located on Beach Road South are available to all guests.

Reservations

Our offices are open from 9:00 am to 5:00 pm Monday-Saturday. We are closed on Sundays. Reservations can be made in person, by e-mail info@figure8island.com or by calling on our toll-free reservation number 1-800-279-6085. If our toll-free lines are busy, try our local number 910-686-4400. Our Reservation specialists are available to assist you from 9:00 am to 5:00 pm Monday-Saturday both by phone & e-mail.

Rental weeks begin on Fridays and end on Fridays during the summer season from Memorial Day to Labor Day. Partial week rentals are available on a limited basis on certain properties in the off season and on a last minute basis (10 days prior to anticipated arrival) in the summer time. Please call or e-mail one of our Reservation Specialists for assistance.

Figure 8 Realty’s Reservation Specialists:

Rental Rates & Making Your Payments

Advertised rental rates are inclusive of linens, damage deposit waiver, reservation fee and cleaning. Applicable taxes are additional. Every tenant has the right to puchase a CSA Travel Protection & Trip Cancellation Insurance policy , outside of the inclusive advertised rate. All prices are subject to change.

Once you reserve, you will have 7 days to receive your lease, review it and return it signed with the Advance Payment. Our preferred method of payment is personal check; however, we do accept Bill Pay, E-Check, Cashiers Check and Checks issued from credit companies. Sorry, WE DO NOT ACCEPT CREDIT CARDS.

When using E-Check online, you may submit two (2) payments free of charge. Any number of E-Check payments beyond two (2) will be charged a fee of $5 per E-Check transaction.
Pay for your Rental Online

If your signed lease and Advance Payment are not received within the 7-day period, your reservation risks being cancelled without notice. For reservations made less than 30 days from Check-In date, total payment is due immediately in certified funds.

The Balance of your reservation is due 30 days prior to Check-In. ALL RESERVATIONS MUST BE PAID IN FULL PRIOR TO Check-In. Please make all checks payable to Figure Eight Realty and mail to 15 Bridge Road, Wilmington NC 28411. The address is the same for overnight payment deliveries. Return to Top

Trip Cancellation Insurance & Hurricanes

In the event of a mandatory/ordered evacuation by the National Weather Service, no rebate will be offered. However, Trip Cancellation Insurance is available through CSA Travel Insurance (http://www.vacationrentalinsurance.com) as a viable alternative, as it offers additional coverage such as medical emergency, death in the family, as well as storm evacuations.

The cost of this insurance is a percentage (6.95% respectively) of the rent amount (not including taxes) and is automatically provided on your lease agreement and due with your advance rent payment, but no later than your final rent payment (this travel protection is optional and the cost is not included in the all inclusive pricing). A brochure outlining the benefits, exclusions, and limitations will be sent to you after payment is received. If you do not wish to purchase this coverage, you may eliminate the charge by initialing where indicated on your Lease Agreement. If you choose not to purchase the insurance, the charge will permanently be removed from your reservation balance once Figure 8 Realty has been notified. We strongly urge you to take advantage of this option, as no refunds are offered. Return to Top

Security / Damage Protection Plans

A Security Deposit or Damage Protection Plan is required with each reservation. For your convenience, a Damage Protection Plan has been included with each lease agreement. The cost of this plan is embodied in the all inclusive pricing for each property. The Damage Protection Plan is provided by CSA Travel Protection and covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the insured for the cost of repairs or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply.

Please be advised that Long Distance phone charges and On Demand movie charges are not covered by the Damage Protection Plan. Any charges made to Telephone or Cable/Satellite TV accounts will be charged directly to the Lease Holder. Lease Holder will be responsible for any services rendered to the property during the length of their stay. Return to Top

Legal / Ethical Matters

Management firm and Owner shall be indemnified and held harmless against any liability for personal injury or property damage sustained by any person (including tenant’s guests) as a result of any cause, unless caused by management firm or owner’s negligent act or failure to comply with obligations imposed by the VRA. This includes indemnity of personal injury sustained as a result of use of spa, hot tub, Jacuzzi, swimming pool, or elevator, if present on property. Management firm, owner or their representatives have the right to enter the premises during tenancy to inspect, make repairs, or show property for sale. Return to Top

Returned Checks

There is a $25 charge for returned checks. We do not redeposit returned checks. Return to Top

Cancellations & Transfers

In the event that a reservation has to be cancelled, the cancellation must be done in writing and it is the guests’ responsibility to verify that Figure 8 Realty has received the cancellation letter. If the Lease Agreement is cancelled more than 30 days from the stated commencement date, Tenant’s Advance Payment will be forfeited and a $75 cancellation fee will be charged. If this Agreement is cancelled 30 days or less from the stated commencement date, Tenant’s entire payment will be forfeited plus the $75 cancellation fee. ALL CANCELLATIONS MUST BE CONFIRMED IN WRITING. RESERVATION FEES, CANCELLATION FEES AND TRAVEL INSURANCE PREMIUMS ARE NON-REFUNDABLE.

Transfers WITHIN THE SAME PROPERTY ONLY AND SAME CALENDAR YEAR may be made only one time from one week to another. Requests for transfers must be made in writing and be done 45 days or more prior to your original planned reservation date as per your lease. Transfers that occur from a higher rental rate season to a lower rental rate season will remain at the charge of the higher rental rate season. Transfers from a lower rental rate season to a higher rental rate season will be charged the higher rental rate. There will be a $100.00 transfer fee plus tax due before we can transfer your reservation. Certain holiday and black out dates will apply, all transfer dates are subject to owner and manager approval. Return to Top

Taxes

A 13% tax applies to all cottage rentals. This is comprised of the current 7% North Carolina “sales” tax plus 6% New Hanover County “Occupancy” tax. Taxes may be subject to change and any additional taxes in place at the time of Check-In are the responsibility of the Guest. Return to Top

Houses for Sale

Showing Rental Property – In the event the home you are renting is for sale, Figure 8 Realty reserves the right to show the property to qualified buyers. We will make every effort to schedule the showing at a time that is convenient for your and your guests. We appreciate your understanding and patience.

Transfer of Ownership – The Vacation Rental Act (VRA) provides that if the premises is transferred by the Owner (Sold), a tenant has the right to enforce the vacation rental agreement against the grantee of the premises if the vacation rental is to end 180 days or less after the date the grantee’s interest in the property is recorded; if the vacation rental is to end more than 180 days after recordation of the grantee’s interest in the property, the tenant has no right to enforce the terms of the agreement unless the grantee agrees in writing to honor the agreement. If the grantee does not honor the agreement, the tenant is entitled to a full refund of any payments he or she has made. All advance rents paid by Tenant (and other fees owed to third parties not lawfully disbursed) must be transferred to the Tenant within thirty (30) days of the transfer. Return to Top

Things to Bring on Vacation

Each of Figure 8 Realty’s vacation homes is equipped for normal housekeeping. Packaged cleaning supplies such as all purpose cleaner/disinfectant, dish and laundry detergent are not included and are the responsibility of the tenant. Please note that you will need to furnish certain paper products and expendable items such as paper towels, napkins, and garbage bags. A minimum starter supply of toilet paper will be provided at your property on Check-In day. Showering towels, bed linens, pillows and comforters will be provided. Beach towels are not included. Return to Top

Amenities

Each of Figure 8 Realty’s vacation homes is equipped with the following standard amenities; Central Heat & Air, Washer & Dryer, Television, Cable TV, DVD Player, Basic Kitchen Utensils & Kitchenware, Refrigerator, Stove/Oven, Microwave, Dishwasher, Coffee Maker, Minimum of 6 Beach Chairs, CD Player, Telephone, Iron, Broom & Dust Pan, Bed & Bath Linens.

If you are planning for special meal preparations, we suggest that you bring any needed specialty cooking utensils from home. Kitchen basics are guaranteed to be provided however, extra kitchen items are provided according to the individual Homeowner’s preferences, not according to the size, location or price of the rental home. Return to Top

Beach & Baby Equipment, Vacation Services

Are you in need of Beach or Baby equipment that your rental doesn’t provide? Need your rental pre-stocked upon arrival or your meals prepared? Take advantage of the following equipment rental vendors & personal services to make the most of your stay on Figure 8 Island. Vendors will deliver directly to your rental home.

Bikes, Beach & Baby Equipment: Sea Side Rental Co. 1-866-615-4636
Kayak & Paddle Board Rentals: Hook Line & Paddle Co. 910-792-6945
Boat Rentals: Entropy Boat Rentals 910-686-7677
Concierge, Catering, Cleaning & Delivery Services: Ship Shape Delivery 910-524-5655
Catering: Temptations Every Day Gourmet 910-686-9343
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Family Group & Wedding / Function Policy

It is our policy at Figure 8 Realty to rent only to family groups due to the obligations to our owners. A family group is defined as parents, grandparents, children and extended family members vacationing in one home. Our tenants must be at least 25 years old and we will not rent a property in connection with a non-family use such as high school, college or civic groups. NO WEDDINGS, PARTIES OR LARGE FUNCTIONS OF ANY KIND are allowed at any property. Large functions are described as exceeding the occupancy of the home in excess of 4 or more day guests. Properties are patrolled on a regular basis and should a violation to this policy be found, the group will be subject to immediate eviction with NO REFUNDS OF RENT. Identification may be requested. N.C. Gen Stat. 14-100 makes it a crime to obtain any rental under false pretenses. Return to Top

Check-In

In order to allow time for cleaning, inspecting, and maintenance between guests, homes are not available for Check-In earlier than 4:00 pm on your arrival date, no exceptions. Check-Ins will be available from 4:00 pm – 6:30 pm on Fridays and 4:00 pm-5:00 pm on non-traditional Check-In days and in the off season. Please DO NOT go onto the premises of your rental property before you have received your Check-In package & key from our offices, this may significantly hinder the time in which we can prepare your house for Check-In. Keys will be released to the lease-holders only, unless otherwise notified & approved. In extreme situations for cleaning and regular maintenance, Check-In time may need to be extended past the normal 4:00 pm Check-In time. We will make every effort to quickly and efficiently prepare your rental to standard. If you would like to leave your cell phone number with us the day prior to Check-In, we will call and notify you should your home become available before the 4:00 pm Check-In time.

Please Check-In at the Figure 8 Realty office located inside the Figure 8 Island Yacht Club at 15 Bridge Road, Wilmington NC 28411 on Figure 8 Island.
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Late Arrivals

Your vacation Check-In package & keys will be left at the Figure 8 Island Security Gate should you need to arrive after office hours. Keys will not be left out unless your balance is paid in full. If you are sure that your group will not be checking in until after office hours, please notify us so that we may prepare for your late arrival ahead of time. Return to Top

Early Departures

If you are planning to leave early (prior to 9:00 am Mon-Sat or anytime Sunday), you may leave your keys at the Figure 8 Island Security Gate. We appreciate any notice regarding early departures when possible. Return to Top

Check-Out

Check-out on the day of departure will be no later than 10:00 am. Keys must be returned to the Figure 8 Realty office. Upon check-out, we ask our guests to leave their home in the same general condition as it was found. Please leave the home clean. Vacuum and sweep floors, start the dishwasher, remove all food and trash, and lock all doors and windows. Proper check-out procedures will be included with your Check-In Packet upon arrival. Return to Top

Maintenance & Cleaning

Every effort is made to have the home clean and all equipment in good working order. Even the newest or best-maintained equipment occasionally malfunctions. Any problems should be reported to our office immediately so we can make arrangements to resolve them. Repairs are corrected in as timely a manner as possible. We reserve the right, if necessary, for the maintenance staff to enter the home during business hours for repair, care, or management of the property. We will make every effort not to disrupt your vacation. REFUNDS WILL NOT BE ISSUED DUE TO MALFUNCTION IN EQUIPMENT OR OTHER GUEST DISSATISFACTION. Return to Top

Pets

Pets are NOT permitted in or at any rental property as stated by both Figure 8 Realty & the Figure 8 Island Homeowners Association. Violation of the No Pet Rule will result in eviction. All rents will be forfeited and a $200 pet violation fee will be charged. The fact that a home is advertised as a “Non-Pet” home does not guarantee that a pet has never entered the home. Should anyone in your party have a severe pet allergy, please inquire within before booking a home. Return to Top

Fireplaces & Elevators

Use of all fireplaces is limited to off-season only and are not to be used Memorial Day through Labor Day. No rebates are made for nonfunctioning fireplaces. If you plan on using a fireplace in the off season, please inquire within and advise ahead of time so that we can pre-arrange for the fireplace to be ready and in working order.

Elevators are not available to all guests. Use of elevators is limited to guests in special need only. If you require the presence of an elevator at your rental property, please inquire within. An Elevator Waiver must be reviewed, agreed upon and signed prior to checking into a property where an elevator is required. Return to Top

Grilling

Grilling is only permitted on concrete driveways with a minimum of 25 feet from the house. No grilling is allowed on decks, porches, and wooden walkways or in carports. If your rental property provides a grill, please leave grill cleaned and ashes dumped upon departure for the next guest. If a gas grill requires propane, it is available at many locations throughout the area and will be the responsibility of the guest to replace. Figure 8 Realty is not responsible for grills, charcoal or propane at any property. Grill at your own risk. Return to Top

Personal Watercraft

ABSOLUTELY NO JET SKIS OR WAVE RUNNERS ALLOWED. Due to the potential for accidents and noise disruption, the Figure 8 Homeowners’ Association prohibits rental guests from bringing/using jet skis and wave runners.

BOATING ACCESS. The boat ramp is located near the tennis courts at the 40th block of Beach Road South for loading/unloading only. Trailers and boats must be removed from the boat ramp area immediately after loading/unloading. Boats cannot be left parked in the street at any time, boats may be parked in the driveway of a rental overnight. Return to Top

Fireworks

Fireworks or Firearms of any kind are not permitted on Figure 8 Island, no exceptions. Return to Top

Smoke Alarms

Smoke alarms are provided in every Figure 8 Rental. Guest acknowledges that he/she will report any malfunction in these items promptly to Agent and will hold Agent harmless if he/she has not done so. Return to Top

Trash

Place trash in outside receptacles and leave them in the designated receptacle area (usually under the home or outside the perimeter of the home). The Trash Men will come directly to your receptacle area to discard your trash. The Trash Men will accept BAGGED TRASH ONLY. Any trash that is unbagged will not be removed, therefore resulting in a security deposit reduction for 3rd party trash removal. Trash pick up days are on Tuesdays & Fridays. Please be sure to have your trash bagged and ready for removal prior to check-out on Fridays. Return to Top

Construction

New construction happens from time to time around the Island. Unfortunately, we have no control as to when and where construction occurs and may not be able to inform you at the time of booking whether your accommodations will be near a construction sight. No refunds or property transfers will be made.Return to Top

Occupancy

Our occupancy limits are determined by both homeowners & local health laws and must be adhered to. Each maximum occupancy includes adults & children over the age of 3. Our Rental properties are all served by septic systems. Over occupancy of a home could impede on the function of this system. In the event a property is over occupied, guests are subject to eviction with NO REFUNDS. Return to Top

Linens / Towels

For your convenience, Figure 8 Realty provides Linens for your rental home with service provided by MTO (Made to Order).

MTO’s Linen Package includes bed linens for all advertised beds (not including pull outs) and showering towels. MTO will make all beds with the rental linens prior to your arrival.

For every Single sized bed, you will receive two showering towels, one hand towel, one bath mat towel and two wash towel. For every Double, Queen or King sized bed you will receive four showering towels, two hand towels, two bath mat towels and four wash towels.

Please Note: Any excess in sheets/towels needed for pull outs and/or travel mattresses will need to be ordered at an additional cost and arranged for ahead of time. BEACH TOWELS ARE NOT INCLUDED. Return to Top

Maid Service

All properties are cleaned prior to and following every reservation at no charge to the guest. Mid week or daily maid service can be arranged for an additional fee. Contact our office for more information at 1-800-279-6085 or e-mail Kirra. Return to Top

Non-Smoking

Please respect the wishes of our owners and guests and do not smoke in the rental homes. The fact that a home is advertised as “Non-Smoking” does not guarantee that the home is smoke-free. If you or your guest has a severe allergy, please be sure to inquire within prior to booking a property. Return to Top

Keys & Lock-Out Policy

Keys (1 set) will be issued to the leaseholder at Check-In, along with a Check-In package containing rental rules & regulations.

In the event a guest is locked out of the home during the rental period, the guest can borrow a key by coming to the office during office hours. After office hours, a guest may call our local office number 910-686-4400 to speak to an on call representative whom can make the necessary arrangements to have the home opened.

Tenant will be charged a $15 fee for any lost key. Return to Top

Emergency After-Hours Phone Number

Our local office number 910-686-4400 becomes an Emergency After-hours Phone Number following normal business hours. An on call representative will be available for house related emergencies during this time. Should you have a personal emergency please call 911. Figure 8 Island Security is also available 24 hours and can be reached at 910-686-7747. All other emergency numbers can be found in the “blue” Figure 8 Realty Rental Book found in your rental property. Return to Top

Telephone / Long Distance Calls

Telephones are provided in all homes for your convenience and safety. Please do not abuse this privilege by charging long distance calls to the home telephone. Excess phone charges will be the responsibility of the Lease Holder. Reported charges will be billed directly to the Lease Holder.

The phone number of each individual rental property is listed both on your lease agreement and on the first page of the “blue” Figure 8 Realty Rental book found in your rental home. Return to Top

Figure 8 Island Car Passes

No person will be granted access to Figure 8 Island without a proper vehicle car pass. Each Figure 8 Realty rental guest will be granted one vehicle pass under the leaseholders last name, available at the Figure 8 Security gate on the appropriate Check-In day. Passes must be displayed prominently on the drivers side dash. Maximum of 6 vehicles per rental property, please.

Please notify Figure 8 Realty with the total number of vehicle car passes needed for both you and your overnight house guests prior to arrival. You may do so by calling 1-800-279-6085, faxing 910-686-1174 or emailing Figure 8 Realty.

Passes for day time guests can be obtained by calling the Figure 8 Security Gate directly at 910-686-7747.
When parking at your rental, vehicles must be parked in the driveway or situated with all 4 tires off the roadway in a non-landscaped area off the road side. The same “4-tire” rule applies to parking at public beach accesses along Beach Road North & South. Return to Top

Lost & Found

Figure 8 Realty is not responsible for any items left behind. Please be sure to check your rental thoroughly before departure. We will make every attempt to return any forgotten items when requested. Shipping of returned items is paid for at the expense of the guest. Return to Top

Mail & Messages / Fax Services

We are happy to receive mail and messages which may be picked up during regular business hours, however due to the small space in which we have to store mail/packages it is best to have items delivered directly to your rental home whenever possible (Fed Ex, UPS & USPS do deliver on the island).

Our guests are welcome to use our copy and fax services for a nominal fee, please inquire within. Return to Top

Internet

Internet Services are not provided at every Figure 8 Vacation Rental property and is strictly the decision of the owner to provide it. Prior to arrival, please be sure to inquire if your particular rental offers internet service. Please be advised that Figure 8 Realty is not in control of internet services, does not guarantee the service to be functioning at any one particular property and will not offer a refund when service is unavailable. It is recommended that if internet is required, the tenant bring a personal Wi-Fi card or Hotspot to service their individual needs. Wireless internet service is offered free of charge at the Porters Neck Port City Java on the corner of Market St. (Hwy. 17) & Edgewater Club Road. Return to Top

Pre-Reservation Requests

Request your favorite vacation home for the upcoming year. A Reservation Request form is included in every Check-In packet during summer months and is also available upon request at any time. Tenants returning to their same home & same week get first priority when returning the following summer, just be sure to fill out your request form before you leave so we know to contact you in the Fall!

Anyone can fill out a Reservation Request Form, just include your contact information and rental preferences and we’ll do our best to get you into your vacation dream home for the upcoming season!

Reservation requests do not guarantee a reservation, they are simply requests. No reservation is final until you have been contacted by an agent regarding your request and a Lease Agreement is issued.

Pre-Reservation requests will be responded to once we have all of the upcoming season calendars in house. You will be contacted regarding your request no sooner than November 15th and no later than January 5th for weekly spring/summer bookings.

Request a Pre-Reservation Request Form or update your Request at anytime by E-Mailing us or call Toll Free 1-800-279-6085. Return to Top

Printing Errors

Every effort has been made to assure that our information and descriptions are accurate; however, Figure 8 Realty cannot be held responsible for changes made by owners in furnishings and equipment, or for printing errors. Return to Top

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